FAQs

1.Choosing Utrano means opting for top-notch quality, innovation, and style in all your electronic needs.

2.We prioritize customer satisfaction, offering exceptional service and support

3.With Utrano, you’re not just buying a product; you’re enhancing your lifestyle with reliable, cutting-edge technology designed to meet your demands.

Yes, we have a customer loyalty program that rewards repeat customers with exclusive discounts and offers. Sign up on our website to start earning rewards today. 

You can write two reviews if you want , one on our Google Profile and another on Our trustpilot profile. It is up to you. On trustpilot you will get 200 Points and on Google 150 Points. In total, you will get 350 points. Join our loyalty Program

Our store stands out from other electronics retailers for several key reasons:

1. Curated Selection of Cutting-Edge Products: We focus on offering only the latest and most innovative electronics, ensuring that our customers always have access to the best technology on the market.

2.Personalized Customer Experience: We provide expert guidance and support, helping you find the right product to fit your specific needs, whether you're looking for everyday tech or specialized gadgets.

3.Competitive Pricing with Quality Assurance: Our prices are highly competitive, and we guarantee the quality and durability of every product we sell, ensuring great value for your investment

4.Exclusive Offers and Promotions: We frequently offer exclusive deals, discounts, and promotions, allowing customers to enjoy premium electronics at unbeatable prices.

5.Customer-Centric Support: Our dedicated customer service team is always available to provide quick, responsive support, ensuring a smooth and hassle-free shopping experience from start to finish.

We are shipping to these countries

Ireland, France, Denmark, Norway, Sweden,China, Australia, Austria, Cambodia, Canada, Finland, Belgium, Germany, Greece, Hungary, Indonesia, Israel, Italy, Japen, Latvia, Luxembourg, Lithuania, Malaysia, Mexico, Netherland,(the), Philippine, Poland, Portugal, Romania, Singapore, Slovakia, Spania, Switzerland, Thailand, United kingdom, United states (USA), United Arab emirates, Swaziland + more

We strive to process and dispatch orders as quickly as possible. The estimated delivery time depends on your location and the shipping method chosen during checkout. You can track the status of your order using the provided tracking number once your order has been shipped. For more specific information on delivery times, please reefer to our Shipping Policy.

Our return policy is designed to ensure your satisfaction with every purchase. we recommend to review our deailed Return Policy for information on eligibility, return procedures, and any potential restocking fees. We want you to shop with confidence, and our return policy reflects our commitment to your satisfaction.

For returnes, we typically use ( Carrier Name) to ensure a reliable and secure process. The return label and instructions will be provided along with yor return authorization. If you have any specific preferences or concerns regarding the return carrier, please contact our customer support, and we will do our best to accommodate your request.

While we strive to provide continues service, shipping during holidays may be subject to slight delays due to carries schedules and increased order volumes. We recommend checking our website or contacting customer support for any holiday-related shipping announcements. Rest assured, we make every effort to fulfill orders promptly, even during holiday periods, to ensure you receive your products in a timely manner.

If you wish to cancel your order, please contact our customer support as soon as possible before 24 hours. We will make every effort to accommodate you request. However, please note that orders are processed quickly, and once an order has been shipped, it cannot be cancelled.

We apologize for any inconveience. If your discount code is not working, please double-check that it is entered correctlty, is within the valid date range and applies to the items in your cart. If the issue persists, contact our customer support, and we will assist you in resolving the problem. Please note that some discount codes may have specific terms and comnditions.

To check the corrent status of your order, you can log in to your account and view the order history. If you placed the order as a guest, please contact our customer support with your order number, and we will provide you with the latest infarmation on your order's status.

Certainly! Once your order has been dispatched, a shipping confirmation email with the tracking number will be sent to the email address associated with your order. You can use this tracking number to monitor the delivery status of your shipment. If you can't find the email or have any issues, feel free to contact our support for assistance.

The delivery time depends on your location and the shipping method selected during checkout. Once your order has been shipped, you will receive a shipping confirmation email with an estimated delivery date. To track the progress of your shipment, use the provided tracking number. For more specific delivery information, please refer to our shipping Policy

We apologize for any inconveience. If you are experiencing issues with your tracking information, please contact our customer support with your order number and the deatials of the problem. Our team will investigate the issue promptly and provide you with assistance to resolve any tracking issues.

Yes, You can change your shipping address within 24 hours after placing an order. To modify your shipping address, you reach out to our customer support as soon as possible. We will make every effort to accommodate your request. However, please note that once an order has been shipped, we may not be able to change the shipping address.

We apologize for any delays or issues with your package. if your package is delayed or you suspect it may be lost, please contact our customer support immediately. We will initiate an investigation with the shipping carrier to locate your package. In the event of a confirmed loss, we will work with you to either refund your order or send a replacement, based on your prefernce.

Certainly! For more detailed information about the product you ordered, including specifications, features, and any other relevant details, please refer the product page on our website. If you have specific questions or need additional information, feel free to contact our customer support. We'll be happy to assist you.

To check availability of different colors or sizes for the product you are interested n, please visit the product page on our website. If alternative options are available, they will be listed along with the product details. If you need further assistance or if a specific coor or size is not listed, please contact our customer support for personalized assistance.

We understand that circumstances may change. If you wish to modify your order or add more items, please contact our customer support as soon as possible. We will make every effort to accommodate your request. However, please note that once an order has been processed or shipped, modifications may be limited. Our team will assist you based on the status of your order atb the time of your request.

Unfortunately, Once an order has been placed, it is processed immediatly, and we are unable to retroactively apply discount codes. We recommend double-check your order before completing the purchase to ensure that any applacable disconts have been applied. If you encounter any issues, please contact our customer support for further assistance.

Stay tuned for exciting promotions and sales by subscribing to our newsletter or visiting our website regularly. We often announce upcoming promotins, discounts and special events through these channels. Be the first one to know about exclusive offers and stay informed about the latest products and deals by joining our emailing list or following us on social media.

Redeeeming loyality points or rewards is easy, log in to your account on our our website, and navigate to the loyality or rewards section. Here , you'll find information about your accumulated points and how to redeem them. Follow the instructions provided to apply your points toward discounts, special offers, or exclusive rewards during the chackout process. If you encounter any difficultie, our customer support is available to guide you through the redempyion process.

Yes, you should be able to see both the original price and the discounted price of the product on the product page. This allows you to compare and understand the savings you're getting.

No, you don't need to enter a discount code during the checkout process. The discount will be applied automatically once you add the item to your cart and proceed to checkout.

There may be limitations on the number of discounted items you can purchase, depending on the website's policies and available stock. Be sure to review any quantity limits mentioned on the product page or during checkout.

Generally, yes, all products listed on the "On sale" page are eligible for automatic discounts. However, it's essential to review the product details and any terms and conditions associated with the sale to ensure eligibility.

The discount will be applied automatically during the checkout process after you click on the "Buy" button. You'll see the discounted price reflected in your cart or order summary before completing the purchase

You can find us on all instagram, Facebook, TikTok, and Twitter. Stay updated on new arrivals, promotions, and tech tips to elevate your everyday experience!

Absolutely! We love seeing our products in action. Tag us using #[YourBrandHashtag] or mention us in your posts, and you might get featured on our page!

Yes! We regularly share special discounts, early access to sales, and giveaways for our followers. Make sure to follow us and turn on notifications so you never miss out!

Follow us on social media and sign up for our newsletter to be the first to know about new releases, special offers, and exclusive content!

Yes, we love working with social media influencers who share our passion for quality and innovation! Collaborating with influencers helps us connect with diverse audiences and showcase our products authentically. If you're interested, feel free to reach out—we’d love to hear from you!

Criteria for Selecting Influencers!

When selecting influencers for collaboration, several key criteria are considered:

• Audience Alignment: The influencer's audience demographics should align with the target market of the brand. This includes factors such as age, gender, location, and interests.
• Engagement Rate: Influencers with higher engagement rates (likes, comments, shares) are prioritized, as this indicates a more active and involved audience.
• Content Quality: The quality of content produced by the influencer is assessed, including aesthetics, originality, and relevance to the brand's image.
• Authenticity: Influencers who demonstrate genuine connections with their audience and maintain authenticity in their messaging are preferred.

Types of Collaborations Offered

Typically, the following types of collaborations are offered to influencers:

• Sponsored Posts: Influencers create content featuring the brand's products or services in exchange for compensation.
• Product Reviews: Influencers receive products to review and share their honest opinions with their audience.
• Giveaways and Contests: Collaborations may include hosting giveaways or contests to engage followers and promote brand awareness.
• Affiliate Programs: Influencers can earn commissions by promoting products through unique affiliate links.

Application Process for Influencer Collaborations

Social media influencers interested in collaborating can apply through the following steps:

• Visit the brand's official Affliliate Program  and navigate to the influencer collaboration section.
• Complete the application form, providing relevant details such as social media handles, audience demographics, and previous collaboration experiences.
• Submit the application for review.

Acceptance of Specific Niches or Industries

Influencers from various niches and industries are considered for collaboration. However, priority may be given to those whose content aligns closely with the brand's values and target audience. This includes, but is not limited to, niches such as technology, lifestyle, fitness, and fashion.

Accessing High-Resolution Brand Assets

Influencers selected for collaboration can access high-resolution brand assets by contacting the brand's marketing team directly. Upon approval, influencers will receive a link to download the necessary materials for their campaigns.

Review Frequency of Applications

Applications for influencer collaborations are reviewed on a regular basis, typically every two weeks. Influencers will be notified of their application status via email following the review period.

By adhering to these guidelines, influencers can better understand the collaboration process and enhance their chances of partnering with the brand effectively.

Yes, We believe in the power of authentic voices and are always looking to partner with influencers who share our brand values and can help us connect with our target audience. We enjoy working closely with influencers to create impactful and engaging content. If you're interested in collaborating, we’d love to hear from you!

Go directly to Affiliate Program for more informations about our partner program with influencers. Or Apply directly from here Send your Application

We review applications on a rolling basis, typically in two weeks. We strive to respond to all applications within ever day or one weeks.

Yes, we focus on influencers who operate within tech, fashion, fitness, lifestyle, or audio enthusiasts.. However, we are open to considering influencers from various industries as long as their content resonates with our brand and audience

Once a collaboration is confirmed, we provide influencers with a link to our media kit, which includes high-resolution images, logos, and other brand assets. These materials are designed to help you create content that aligns with our branding guidelines.

Our blogs cover a wide range of topics related to our products, including tips on choosing the right gadgets, the latest tech trends, product reviews, and how-to guides for making the most out of your devices. Visit Our blog posts

We welcome your suggestions! If there's a topic you'd like us to cover, feel free to reach out, and we'll do our best to include it in future posts.

Absolutely! You can subscribe to our blog by entering your email address in the subscription box. This way, you'll receive the latest posts directly to your inbox.

 Yes, we often include product recommendations in our blog posts to help you find the best options based on your needs and preferences.

Sustainability is at the heart of what many of us do. We believe in creating high-quality products while also giving back to the planet. By planting trees and reducing ocean-bound plastic pollution, we aim to make a positive impact on the environment for future generations.

For every purchase made, we plant a tree in partnership with our environmental initiative. It's our way of giving back and supporting a greener planet with the help of our customers.

We actively support initiatives that remove plastic waste from the environment, particularly plastic that would otherwise end up in the ocean. By working with sustainability partners, we help reduce pollution and protect marine life.

1. Countries:
2. Nepal
3. Kenya
4. Zambia
5. Tanzania
6. Philippines
7. Mozambique

And more

Every purchase you make helps contribute to our sustainability mission. You can also spread awareness by sharing our efforts on social media, choosing eco-friendly products, and reducing plastic waste in your daily life.

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2. 1add a product in the Cart
3. Click view cart
4. Under the Subtotal you will see this

We use our website logo on all product images to maintain brand consistency and ensure that our customers can easily recognize our products across various platforms. This practice helps protect our images from unauthorized use and reinforces our brand identity

For the most efficient assistance, we recommend reaching out to our customer support team through our dedicated Contact Us page on our website. This allows us to gather necessary details about your inquiry and provide a timely and accurate reponse. Alternatively, you can also send an email to info@utrano.com, and our team will get back to you as soon as possible.

Absolutely! If you would like to speak to a representative regarding your order, please contact our customer support hotline at support@utrano.com Our team is here to assist you with any questions, concerns, or inquiries you may have about your order. We strive to provide personalized prompt assistance to ensure you satisfaction.

Our customer service team is available to assist you during our regular business hours. You can reach us Monday through Friday from 16:30-22:30 Europa time. If you have an inquirry outside of these hours, please leave a message or send an email, and we will get back to you as soon as possible during the next business day.