Frequently asked questions
Got a question? We are here to answer!
What is your loyalty program?
Our loyalty program rewards you for shopping with us! Earn UT-Points with every purchase and redeem them for exclusive discounts, benefits and more.
How do I join the loyalty program?
It's easy and free! Just create an account on our website and you will be automatically registered.
How do I earn UT-Points?
You can earn UT-Points by:
- Making purchases
- Referring friends
- Leaving reviews
- Following us on social media
- Celebrating your birthday ( if you provide your date of birth)
How do I redeem my UT-Points?
Log in to your account, and at checkout you have the option to use your available UT-Points as a discount.
Is there a referral bonus?
Yes! Share your referral link with friends. When they make their first purchase, they'll get a discount and you'll earn bonus UT-Points!
Can I use two redeem codes at once?
No, only one redeem code can be applied per order. And if you redeemed with the wrong option and want to change it, you have to contact us for support.
How much are the UT-Points worth?
For every $1 you spend, you earn 2 UT-Points. For example, 500 UT-Points = $5 off your next order.
I have more questions โ who do I contact?
Feel free to reach out to our support team at support@utrano.com. Or vist FAQs Page for more answers! We're always happy to help!